No sound after first program launch

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[This question was asked by a customer via email]

Hi!

I bought the complete course yesterday. I’m excited to get going but I don’t get any sound when i try to play the drumbeats. Other sounds play ok on my system.

please help

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Posted by
Asked on March 11, 2016 11:26 pm
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Private answer

Hi […],

Many thanks for your purchase! – I’m sorry to read you’re having trouble with the sound.

I have forwarded your message to my developer and he’ll have a close look at the issue.

Could you please do me a favor and create a “feedback” from within the Complete Program. Please just type “audio issues” there? This will send a short footprint of your main system components which will make it easier for my developer to find the problem.

Many thanks for your support!

Best regards,

Andreas

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Answered on March 11, 2016 11:26 pm
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Hi Andreas!

Thank you for the swift response! This is great customer service! The thing is after a second restart it started working! So everything is working fine now.

I read one of your blog posts yesterday and you pointed out exactly the same issue that I have! I’m searching for the right MIDI grove, but when I finally found something I like, I kind of forget the idea in the first place. And if I try to create the groove myself, I’m not able to make it sound as I want. I’m really convinced I will learn great finger drumming with your course. I was actually planning on studying real drumming just to learn finger drumming, but now I don’t need to! I bought a KORG PadController some years ago and has not used it very much, but I hope it will come to real use now!

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Posted by
Answered on March 11, 2016 11:27 pm
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Many thanks for your feedback! – I’m really glad that the sound works now that you restarted your Mac.

Also thank you very much for your feedback! – I am happy to read that you are in kind of the same situation that I was in before I started developing the courses and I truly hope that with it you’ll achieve the musical goals you have!

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Posted by
Answered on March 11, 2016 11:27 pm