Internet Explorer 11 required for eCourses to run on PC

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[This question was asked by a customer via email]

Hi Andreas,

Firstly I’d like to thank you for your job in fingerdrummin’ original technique and providing us as I believe, some amazing step by step course to improve our skills and by the way our music. That been said(and sincerely said)….

there’s unfortunately a “but” as I haven’t been able to listen to the audio demo examples in your pdf courses…I’ve installed the program without any trouble, it launches without trouble too (I precise I’m on Windows 7 64B)…but when I click on any of the blue square with the white arrow inside, no audio comes out…and that’s terribly frustrating, because I wanted to be able to hear your examples in my headphones and be able to replicate them on the go with my Maschine Studio controller.

For the overall picture, I use as audio device an RME Fireface UC which is multi-client and allows me to have Maschine2(or FL Studio 11) managed by ASIO driver working alongside with a VLC player for example (not ASIO).

My RME works very well and I often can watch video tutorials on Youtube with maschine2 loaded and playable ….so I think the audio missing problem comes from your software. I tried yesterday night to find in the Xpresspads install directory the audio files in order to launch them manually and go on in the course but I couldn’t find any wav or mp3 file in this place.

So I’m here writing to you to solve my problem because I really NEED to study your courses to kick the ass of my controller 😉

Can you help me?

Best regards

[…]

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Posted by
Asked on March 11, 2016 11:39 pm
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Private answer

Hi […],

Many thanks for having purchased the Core Program and your positive feedback!

The problem hearing no audio could be due to the following reasons:

1. Internet Explorer not up to date: please update to the very latest version
2. Standard audio player might cause some trouble: could you please check if audio is audible if you choose another default player on your system?

If none of the two options works we need to go a bit deeper, but those two reasons give you an 80% chance that the audio will be audible after the changes.

Many thanks and best regards!

Andreas

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Posted by
Answered on March 11, 2016 11:39 pm
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Private answer

Hi Andreas,

Thanks for your reactivity… the fact is I don’t use Internet explorer but Mozilla Firefox instead…I’ll have a go on I.E this evening maybe It will solve my issue …I’ll get back to you to tell what happened :)

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Posted by
Answered on March 11, 2016 11:39 pm
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Private answer

Cool! I’m sure this will fix the problem as IE is required for the eCourse to run.

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Posted by
Answered on March 11, 2016 11:39 pm
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Private answer

Hi Andreas,

the problem was effectively Mozilla eheh, with IE11 it works fine….thanks a lot, I’ll be back to you with comments in a while when I’ll be more advanced in the course study …again thanks a lot and have a nice day!!

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Posted by
Answered on March 11, 2016 11:40 pm
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Private answer

That’s awesome! – Really looking forward to your feedback and hope you’ll be having a great time with finger drumming. Enjoy!

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Posted by
Answered on March 11, 2016 11:40 pm