bank wire time to process until product download is available

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>Hello Xpress Pads,
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>I transferred the money last Thursday. Have you already got it? I can send you a photo of the confirmation from the bank if you want.
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>Greetings

[name removed]

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Posted by
Asked on April 25, 2017 10:21 pm
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Private answer

Hi [name removed],

Many thanks for your purchase! – While paypal and credit card payments are processed immediately, bank wire payments from Europe to the USA usually take a bit longer to process for our reseller fastspring. Usually after 3-4 business days they match the payment against the order and provide you with the download link and activation code automatically. Until this happens I cannot see your order in the system unfortunately.

I’ll keep it in the back of my mind and if by Wednesday morning the payment isn’t processed I will manually establish you as a user and send you the DL link and activation code.

Hope that’s okay for you. Sorry for the inconvenience.

Best regards

Andreas

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Posted by
Answered on April 25, 2017 10:22 pm
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